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The on collection casino reacted in add-on to clarified specifically which often document had been required in purchase to complete typically the confirmation. Once this particular experienced recently been sent by simply the gamer, their own accounts has been validated and they will obtained their transaction. Typically The gamer’s accounts obtained obstructed for getting several accounts.
Based upon typically the facts, we deemed the complaint unjustified plus upheld the particular casino’s decision. We suggested the particular participant to make contact with the particular Curaçao eGaming Authority for more support. Typically The participant coming from Republic of chile confronted a postponed payment concern along with typically the online on collection casino. In Revenge Of offering all the particular required documents, including a good IDENTIFICATION credit card photo, bank statement, in inclusion to more, typically the online casino experienced not necessarily compensated the particular participant’s earnings given that 04 8th. The Complaints Team verified typically the image resolution in inclusion to marked the particular complaint as fixed.
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The gamer from the US ALL got concerns pulling out earnings from Mr. O On Collection Casino. Right After initial difficulties with document confirmation, their particular disengagement request had been rejected due to accusations associated with making use of typically the same code twice plus having several accounts. Regardless Of insisting the girl simply got one account, typically the gamer got however to end upwards being able to obtain a response through the particular casino’s support team. Typically The Problems Group called the particular online casino, which usually verified the existence regarding numerous comparable balances but decided to method the particular earnings on effective confirmation. The gamer accomplished typically the confirmation, in inclusion to the particular earnings have been obtained, solving typically the issue. Typically The gamer through Chile has requested a withdrawal much less than a pair of several weeks before in buy to publishing this particular complaint.
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The player fought to be able to verify their particular bank account as typically the on range casino kept requesting brand new files. Inside the process regarding quality regarding the particular complaint the player stopped responding in order to our own text messages so all of us were pushed in order to reject typically the complaint. The Particular player from Europe had the girl accounts obstructed without having further justification. We declined this particular complaint because it has been sports gambling related. The player’s winnings had been lowered due to a technological blemish. The gamer coming from Luxembourg had the bank account blocked without having more description.
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Player’s Account Provides Already Been Closed And Profits Confiscated
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