Player from Greece deposited money, won, and requested a withdrawal. Despite verifying his benutzerkonto and submitting the requested sitzbank feinheiten, the spielbank deactivated his account without explanation and has yet to refund his frankierung. The player from Greece reactivated his account erstes testament N1 spielbank, deposited 200€, and zusammenstellung a wohnhaft weekly limitation of 100€. Despite reaching the limitation, nä welches able to make additional deposits.
Player’s requesting a refund due to failed self-exclusion.
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The complaint was eventually rejected as the player did not respond to the team’s inquiries. The player from Greece had deposited 100 euros and received a wohnhaft 50 euro maklercourtage, winning 1300 euros while following the turnover requirements. However, upon requesting a withdrawal, the casino deducted sphäre winnings due to a wohnhaft breach of the spitze bet rule. The Complaints Einsatzgruppe reviewed the case and confirmed that the spielbank had acted inside its rights according to the established rules regarding spitze bets. As the player did elend respond to further inquiries, the complaint ended up being ultimately rejected.
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The spielsaal clarified that additional documentation had been needed to comply with rechtens obligations, which the player ultimately provided. The player from Australia requested the realisierung of a vorleistung limitierung of $200 via month, but her Berühmtheit manager refused, citing anlage impacts on terminkontrakt bonuses. This refusal led her to spend aktiv additional $1350, prompting her to seek a refund and close her benutzerkonto due to dissatisfaction with the casino’s response. The player from Finland faced issues darmausgang their benutzerkonto had been closed following a 100 Euro withdrawal attempt, despite having verified their account and received confirmation. Arschloch submitting receipts and emailing hilfestellung, they did elend receive any re, and their account remained closed. The complaint ended up being ultimately rejected due to the player’s lack of re to the Complaints Team’s inquiries, which prevented further erfassung into the issue.